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Refund Policy

KasiD Township Delivery Service Refund Policy

Effective Date: August 2022

At KasiD Township Delivery Service, we are committed to ensuring the satisfaction and happiness of our customers. We understand that sometimes things don't go as planned, and in those instances, we're here to help. Please read our refund policy carefully to understand how we process refunds.

1. Refund Eligibility:

  • Non-Delivery: If you do not receive your order due to our failure to dispatch, you are eligible for a full refund.
  • Incorrect or Damaged Items: If you receive an incorrect item or if the item is damaged upon delivery, you may be eligible for a full or partial refund, depending on the circumstances.
  • Cancellation: Orders canceled before dispatch are eligible for a full refund. If you cancel after dispatch but before delivery, you may be eligible for a partial refund.

2. Reporting Issues:

  • To initiate a refund, you must contact our customer service team within 24 hours of the delivery (or non-delivery) with your order details and a clear explanation of the issue. Please provide photographic evidence in the case of damaged or incorrect items.

3. Refund Process:

  • Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your KasiD Wallet within a certain amount of days.

4. KasiD Wallet:

  • All refunds will be directly deposited into your KasiD Wallet. You can use the balance for future purchases or services with KasiD Township Delivery Service.
  • Funds in the KasiD Wallet can be used at any time and do not expire.

5. Refund Time Frame:

  • Refunds are typically processed within 7-10 business days after the refund request is approved. The time it takes for the refund to appear in your KasiD Wallet may vary based on processing times.

6. Non-Refundable Items:

  • Certain items may be exempt from being returned. Perishable goods, custom products, and personal care items are typically non-refundable. We will clearly list any non-refundable items on our platform.

7. Modification of Policy:

  • KasiD Township Delivery Service reserves the right to modify this refund policy at any time. We will notify customers of significant changes by posting the new policy on our platform.

8. Contact Us:

  • If you have any questions or concerns about your order or this refund policy, please contact our customer service team for assistance.

We value your business and want to ensure that your experience with KasiD Township Delivery Service is as satisfying as possible. Thank you for choosing us for your delivery needs.